Welcome! This guide will help navigate you through all of what Cuebiq's Help Center has to offer. Our goal is to make this as easy as possible for you. If there is something that needs further clarification or if you have a suggestion, don't hesitate to let us know.
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While you are perusing the Cuebiq platform, we want to be able to provide you with all the information you need without ever having to navigate away from your data.
To use the widget, you will notice on Cuebiq, a button hovering in the bottom right corner that says "Support".
To open, click and you will be able to interact with the Cuebiq bot:
The first information you will see will be "Top Suggestions". This is a list of items that are heavily viewed. If what you're looking for isn't included in there, just navigate to the search bar and start typing in your query to find the content you desire. The search will scour our Knowledge Base and you should get what you need from it.
If it isn't successful and you need more information, please select the "Get in touch" button at the bottom of the page. You will be suggested to leave a message so that you can reach out directly to the Cuebiq team.
Fill out the form associated and send your request. Cuebiq Support will get back to you ASAP!
Our Knowledge Base is comprised of all the articles and content to help you deep dive into our Cuebiq suite. It is curated and updated directly by the Cuebiq staff to ensure that you have the most up-to-date information.
To get started, navigate to this page and it will bring you to the homepage of the Knowledge Base. Once you arrive there, you will see categories available to you to click around and find the content you desire.
After you've clicked on a category, you can see the hierarchy of content available to you:
Click on the article that pertains to your subject and hopefully you will find what you need!
If you would prefer to search for the content you need instead, please do so in the search bar under "Hi, how can we help?".
Please note that you can also access our Knowledge Base directly from the Cuebiq Platform by tapping the question mark button in the upper right-hand corner close to your account name.
We hope the Knowledge Base is able to help you find everything you need. In the chance that it wasn't, here you can find a Support Center to help guide you to the Cuebiq Support Team. Click the "Request Support" icon below and you will be brought to the Support Center.
Make sure you are logged into Cuebiq first in order to access the Support Center page. If you need help accessing your account, please go here. After you've logged in to Cuebiq, you will see the page below. Find the topic that is most relevant for you and fill out the desired information:
Once the information has been filled out, submit the request, and a member of the Cuebiq Support Team will help solve your inquiry as soon as possible.